Privacy Policy

TourWellSoon Global – Privacy Policy

TourWellSoon Global is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of individuals who use our services, including those seeking medical treatment abroad (“patients”), their accompanying individuals, and visitors to our website (www.tourwellsoon.com) and other online platforms (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information, including:

a) Personal Information You Provide Directly:

• Contact Information: Name, email address, phone number, and other contact details.
• Medical Information: Health history, medical conditions, diagnoses, treatment plans, medications, test results, and other health-related information necessary to facilitate your medical travel. This information is collected with your explicit consent.
• Travel Information: Passport details, visa information, travel dates, flight details, accommodation preferences, and emergency contact information.
• Communication Preferences: Your preferences for receiving communications from us.
• Feedback and Reviews: Information you provide through surveys, feedback forms, or reviews of our services.
• Inquiries and Correspondence: Records of your communications with us, including emails, phone calls, and online chat interactions.

b) Information Collected Automatically:

• Website Usage Data: Information about your interactions with our website, such as the pages you visit, the links you click, the time you spend on our site, your IP address, browser type, operating system, and referring website. We may use cookies and similar tracking technologies to collect this information (see our Cookie Policy below for more details).
• Device Information: Information about the device you use to access our Services, including device model, operating system, and unique device identifiers.

c) Information We Receive from Third Parties:

• Medical Providers: With your explicit consent, we may receive medical information from hospitals, clinics, doctors, and other healthcare providers involved in your treatment.
• Travel Partners: We may receive travel-related information from airlines, hotels, and other travel service providers to facilitate your travel arrangements.
• Business Partners: We may receive limited personal information from our business partners in connection with joint marketing efforts or service offerings.

2. How We Use Your Information

We use your personal information for various purposes, including:

Providing and Managing Services:

• Arranging medical consultations, treatments, and procedures.
• Facilitating travel arrangements, including flights, accommodation, and transportation.
• Processing payments and managing financial transactions.
• Communicating with you about your medical travel plans and providing updates.
• Providing customer support and addressing your inquiries.

Improving Our Services:

• Analyzing website usage and trends to improve our website and user experience.
• Conducting research and analysis to enhance our service offerings.
• Developing new features and functionalities.

Communication and Marketing:

• Sending you relevant information about our services, medical destinations, and health-related topics (with your consent where required by applicable law).
• Responding to your inquiries and providing the information you have requested.
• Administering surveys and collecting feedback.

Legal and Compliance:

• Complying with applicable laws, regulations, and legal processes.
• Protecting our rights and interests.
• Preventing fraud and other illegal activities.

Personalization:

• Tailoring our services and communications to your specific needs and preferences.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Medical Providers: We share your relevant medical information with the hospitals, clinics, doctors, and other healthcare professionals involved in your treatment abroad, with your explicit consent.
• Travel Partners: We share your travel information with airlines, hotels, transportation providers, and visa processing agencies to facilitate your travel arrangements.
• Legal Authorities: We may disclose your personal information to law enforcement agencies, government authorities, or other legal bodies if required by law or legal process.

4. International Data Transfers

As a medical tourism company, your personal information may be transferred to and processed in countries outside of your country of residence, including countries where the data protection laws may be different from those in your jurisdiction. This may include the country where you are seeking medical treatment. We will take appropriate safeguards to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws, including implementing standard contractual clauses or relying on other legally recognized transfer mechanisms.

5. Security of Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Using encryption to protect sensitive information transmitted online.
• Implementing access controls to restrict access to personal information to authorized personnel only.
• Regularly reviewing and updating our security practices.
• Providing training to our employees on data privacy and security.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable laws and regulations. The retention period may depend on the nature of the information, the services provided, and our legal obligations. When your personal information is no longer needed, we will securely dispose of it.

7. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

• Right to Access: You may have the right to request access to the personal information we hold about you.
• Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: In certain circumstances, you may have the right to request that we delete your personal information.
• Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: You may have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

9. Cookie Policy

We use cookies and similar tracking technologies on our website to collect information about your browsing activities. Cookies are small text files that are placed on your device when you visit a website. You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates. Material changes to this Privacy Policy will be communicated to you through appropriate channels, such as email or prominent notices on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

TourWellSoon Global

Email: help@tourwellsoon.com

Phone/WhatsApp: (+91) 88105 22512

We will endeavor to respond to your inquiries promptly.